Last updated: 15 October 2026
The products presented on benoahome.com are offered by EMKA, a single-shareholder simplified joint-stock company (SASU) with a share capital of €1,000, currently being registered with the Paris Trade and Companies Register (RCS), trading under the name Bemoa Home, with its registered office at 229 rue Saint-Honoré, 75001 Paris, France. Its Paris Trade and Companies Register (RCS) number and intra-EU VAT number will be published here as soon as the Kbis extract is received.
Contact: contact@benoahome.com.
These general terms of sale apply to any order placed on benoahome.com by a consumer, i.e. a natural person acting for non-professional purposes. They are accepted when the order is placed. The applicable terms are those in force on the date of the order.
We deliver to France, throughout the European Union, the United Kingdom, Switzerland, the United States, Canada and most other countries (the full list is shown at checkout).
The essential characteristics of each product (dimensions, materials, colours, composition, care) are shown on its product page. Photos are as accurate as possible. Slight variations in shade may occur depending on the screen and dye batches.
Prices are shown in euros, including all taxes. Delivery is free in France and the European Union; for other countries, a shipping fee of €29 applies and is shown before the order is confirmed. The applicable price is the one displayed at the time of the order.
To order, you choose your product, its material and colour, enter your delivery details, check the summary and then confirm the order with an obligation to pay. A confirmation email is sent to you. It summarises the order and the announced delivery time.
Payment is made online at the time of ordering, by bank card (Shopify Payments) or via PayPal. Payment in instalments is offered via Klarna, subject to Klarna accepting your application. Payments are secure and we never have access to your bank details.
Delivery time: your order is shipped within 48 hours, then delivered within 12 to 15 working days of shipping.
Process: as soon as your order ships, a tracking number is sent to you by email, which you can enter in the "Track my order" section of the website. As delivery approaches, the local carrier emails you to let you know the delivery day and lets you change the delivery date, choose a pick-up point or another option.
Delivery address: it can be changed on request at contact@benoahome.com as long as the order has not shipped, and can no longer be changed afterwards.
On receipt, check the condition of the parcel in the presence of the delivery driver. If it is damaged, write precise reservations on the delivery note, take photos and notify us within 48 hours at contact@benoahome.com.
You can cancel your order free of charge as long as it has not shipped, by writing to contact@benoahome.com with your order number. Once the parcel has shipped, the order can no longer be cancelled: you can exercise your right of withdrawal (article 9).
You have 14 calendar days to withdraw, without having to give any reason. The period starts on the day after you receive your order.
How to withdraw:
We reply by email with the return address and the steps to follow.
Returning the product: you send the product back no later than 14 days after informing us of your withdrawal, to the address we give you. Return costs are your responsibility. For a bulky item, they vary according to weight, volume and destination; an estimate is available on request. You may be held liable for any loss in value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.
Refund: once the product has been received and checked, we refund you using the payment method used for the order, no later than 14 days after your withdrawal request. We may withhold the refund until we receive the product or until you provide proof of shipment.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Bemoa Home, contact@benoahome.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
All our products are covered by the legal guarantee of conformity and the legal guarantee against hidden defects. To make a guarantee claim, contact us at contact@benoahome.com with your order number and photos of the defect.
The consumer has two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to establish the existence of the lack of conformity and not the date on which it appeared.
Where the contract of sale provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only has to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.
The legal guarantee of conformity obliges the professional, where applicable, to provide all updates necessary to keep the goods in conformity.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in exchange for returning the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement takes place after a period of thirty days;
3° The repair or replacement causes major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
4° The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case, the consumer is not required to request repair or replacement first.
The consumer is not entitled to termination of the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the goods are returned in working order.
The rights mentioned above result from articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs in bad faith the application of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund in exchange for returning the goods.
Our customer service answers by email at contact@benoahome.com and via the chat available on the website. You can track your order from the "Track my order" section.
In the event of a dispute, please first send a written complaint to our customer service. If no solution is found, you may refer the matter free of charge to a consumer mediator, whose contact details will be provided here as soon as Bemoa Home joins a mediation scheme.
The processing of your data is described in our privacy policy.
These terms of sale are governed by French law, without prejudice to the more protective mandatory provisions of the law of the consumer's country of residence.